Long before it was fashionable, Michelin committed itself to quality. From the first time Edouard Michelin helped a customer with a flat bicycle tire, to the last time a radial tire was designed, Michelin has dedicated itself to satisfying its customers. In fact, Michelin believes that the customer is the source and goal of everything that it does. Respect for customers, shareholders, people, the environment, and facts are the cornerstone of Michelin's values.
Respect for Customers: We believe that respect for our customers can be best exemplified by listening to them, understanding and satisfying their present and future needs, and providing them with ever-improving products and services.
Respect for People: Working with talented dedicated people from diverse backgrounds provides the opportunity for continuous self-improvement, progress and self-fulfillment. It also creates the ultimate problem-solving atmosphere. Michelin is dedicated to creating employment experiences that allow every individual to contribute, grow and succeed.
Respect for Facts: Experience has taught us that facts always win over preconceived ideas, fads and habits. Approaching facts with curiosity, common sense and honesty is necessary for progress.
Respect for Shareholders: The shareholders of Michelin are the owners of Michelin. They provide the company with the financial means of development. Every employee at Michelin is committed to making the best use of their investment and earning their confidence.
Respect for the Environment: It is our responsibility to provide our customers with ever more environmentally-friendly products and services. Accordingly, our permanent innovation policy focuses on enhancing the environmental performance of mobility.
Anyone can dedicate themselves to quality through rigid quality assurance programs, through testing, and the like. We have all that at Michelin and more. We have a culture that encourages people to clearly define and analyze problems, to observe and reason through an issue with no preconceived ideas, to define objectives, and to determine the cause of a problem before seeking its solution.
We want everyone at Michelin to come up with ideas, to rigorously test those ideas, to understand their successes and, as importantly, their failures. We want everyone to think, listen, refine, and act. It is the Michelin attitude - an attitude that has no limits.